We are looking for a Service Designer who will play a key role within the Service Design & Transition function, supporting the design and introduction of services for large-scale IT and digital transformation programmes. Working as part of a small, collaborative team, the role focuses on ensuring that services are well-defined, fully accepted, and operationally ready for live environments.

Key Responsibilities

• Support Service Design activities within large-scale IT or digital transformation programmes.
• Work as part of a team of four, reporting into the Service Design & Transition Lead and collaborating closely with another Service Designer.
• Author and maintain detailed Service Design Documents (SDDs), clearly articulating the service model, service management processes, and transition approach.
• Progress services through formal Service Design & Introduction (SD&I) or Service Acceptance governance processes.
• Engage with BAU service management teams and operational stakeholders to ensure all acceptance criteria are met prior to go-live.
• Collaborate with suppliers, technical teams, and business stakeholders to ensure service readiness and alignment.
• Contribute to a structured and consistent approach to service design, transition, and acceptance activities.

Skills & Experience Required

• Experience working in a public sector environment (policing experience desirable).
• Proven experience supporting Service Design activities within large-scale IT or digital transformation programmes.
• Experience working within formal Service Design & Introduction (SD&I) or Service Acceptance frameworks.
• Strong understanding of ITIL Service Management principles, particularly across Service Design, Transition, and Service Acceptance.
• Experience producing detailed Service Design Documentation (SDDs).
• Strong stakeholder engagement skills, with the ability to work across operational, technical, and supplier teams.
• Ability to operate effectively in a fast-paced, multi-stakeholder environment.

Contract Details

• Engagement Type: Outside IR35
• Day Rate: £400 per day
• Location: Hybrid working – 2 days per week on-site in London
• Security Clearance: NPPV clearance required