UK
US
DEUser Support Specialist
- London, Greater London, South East, England
- $40000 per month
JOB DESCRIPTION
User Support & Product Specialist – HealthTech Startup
London – King’s Cross | £40k | HealthTech | Tech for Good | 4-Day Working Week
We’re working with a HealthTech startup that is revolutionising NHS software, tackling inefficiencies and modernising the tools used across the healthcare system. By transforming the way technology supports medical professionals, this company is having a direct impact on patient care, saving time, and improving outcomes.
This role blends user support and product expertise, helping customers navigate cutting-edge healthcare solutions while feeding insights back to the product team. If you thrive in technical environments, enjoy solving complex problems, and want to make a real difference in healthcare, this is the role for you!
What You’ll Do:
London – King’s Cross | £40k | HealthTech | Tech for Good | 4-Day Working Week
We’re working with a HealthTech startup that is revolutionising NHS software, tackling inefficiencies and modernising the tools used across the healthcare system. By transforming the way technology supports medical professionals, this company is having a direct impact on patient care, saving time, and improving outcomes.
This role blends user support and product expertise, helping customers navigate cutting-edge healthcare solutions while feeding insights back to the product team. If you thrive in technical environments, enjoy solving complex problems, and want to make a real difference in healthcare, this is the role for you!
What You’ll Do:
- Be the first point of contact for users and patients, troubleshooting technical and non-technical queries via live chat, email, and video calls.
- Ensure rapid responses within SLAs, achieving high CSAT scores.
- Act as an Incident Manager, escalating product bugs and overseeing the incident management process.
- Maintain and create support content (articles, videos, interactive demos) to empower users to self-serve.
- Use tools like PowerBI, Mixpanel, and Microsoft Azure to diagnose issues and analyse user behaviour.
- Support product launches by preparing the support team for new releases.
- Experience in customer support, technical support, or product operations.
- A passion for solving complex problems and improving user experience.
- Strong communication skills and the ability to work with both technical and non-technical stakeholders.
- Ability to quickly learn and navigate multiple tools and platforms.
- Healthcare experience not required, but an interest in tech for good is a big plus!
- 4-day working week – supporting NHS users means our team operates throughout weekends and bank holidays, so shifts are structured accordingly.
- Shift patterns: 6:30 AM – 2:30 PM or 1:30 PM – 8:00 PM (weekday online hours).
- Be part of a mission-driven team that’s actively changing lives through technology.
- Competitive salary, flexible working, and a collaborative culture.