L2 Support Engineer | Public Sector | SC & NPPV Cleared

Location: Hybrid – weekly travel to client site near Southampton
Clearance: SC & NPPV active clearance required – SC as a minimum
Rate: Dependent on experience (Inside IR35)
Start: November
Duration: Initial 6 months, likely extension

SR2 is supporting a consultancy client on a long-term public sector programme and we’re looking for a Level 2 Support Engineer with experience in secure environments and strong troubleshooting skills across infrastructure and cloud services.

Key requirements:

• Proven experience in L2 technical support
• Comfortable working with AWS-hosted infrastructure
• Strong understanding of service support workflows (ITIL frameworks beneficial)
• Comfortable supporting CI/CD pipelines and cloud-native tools
• Experience with ticketing tools (e.g. ServiceNow, Jira)
• Excellent stakeholder communication and escalation management
• SC and NPPV clearance is essential

A great opportunity to join a high-performing public sector team where secure systems knowledge and strong support capabilities are key.