WOMEN ROCK.

The line between emotive and factual, creativity and analytical is getting more and more blurred in the world of tech and folk from creative backgrounds are finding other ways to their creativity in a way that aligns with facts and data. Just like Kellie Hill did when she embarked on her journey into the tech industry. Continuing with this theme, Kellie would like to see STEM become 'STEMD' where the D stands for “Design” - especially as we see an increase in Neurodiverse people - who are typically more creative - journeying into the world of tech. HEY KELLIE! THANKS FOR SHARING YOUR STORY WITH US. LET’S START AT THE BEGINNING – HOW DID YOU FIRST GET INTO THE TECH INDUSTRY? I worked in both digital and creative spaces, then stepped into hardcore tech at Capgemini. I was driven by experiences in GSK, Ted Baker, Metro Bank, and worked in several roles as a Product Owner/Business Transformation consultant. I learned the hard way that I had to work hard to get my voice heard. I fell into the technology industry primarily by circumstance as I didn’t want to become obsolete. I’m naturally very ambitious, impatient, and creative, and tech has a lot of disciplines that can fulfil that hunger for knowledge. WHAT CHALLENGES HAVE YOU FACED IN THE INDUSTRY? Confidence – I didn’t study cloud computing or data science, so I had doubts around my technical understanding. I had to learn to have confidence in myself, my skills and where I came from. I experienced a serious case of imposter syndrome as I wasn’t familiar with technical jargon and I was afraid this would show a lack of credibility. I eventually tackled this just by having conversations and understanding what other roles do. I needed to understand Business Strategy to understand where other roles sat. Another big challenge was being dismissed – I’m naturally creative and emotive, and within tech, there’s typically a need to be factual and detailed with data. I was told in a meeting that “it’s not about how you feel” and it was challenging for me to find a way to express my creativity in a way that aligned with the facts and the data. With regards to being a woman in tech, I never experienced any overt prejudice, but I experienced covert microaggressions (cutting me off during meetings, undermining her points publicly, etc) which by nature are hard to prove are based on me being a woman. HIGHLIGHT OF YOUR CAREER SO FAR? My Team won an international CX award (gold) for an app that was delivered to a global FMCG company that had over 360,000 colleagues. It was tested by colleagues who had an accessibility need and had a very human-centred design based on those with neurodiversity challenges. I realised that an “inclusive-first experience” benefits everyone involved.  WHAT ADVICE WOULD YOU GIVE TO OTHERS WHO WANT TO GO INTO THE SAME CAREER? Increase your skill in design. You can use free tools to get skilled in user experience and design. Get yourself accredited as a PO and Scrum Master. Join any groups that are linked to business transformation disciplines. Become multidisciplinary. Speaking specifically to a woman, I’d suggest getting a mentor, believing in yourself and having confidence in yourself. Trust that you belong there. Ensure you have psychological support outside of work to increase your mental resilience and fortitude - have the strategies and tools, and techniques around you to increase your resilience. Ensure your mental health remains intact. Outside of that, be a great servant leader. WHAT AREA OF D&I ARE YOU MOST PASSIONATE ABOUT AND WHY? I think we need to see more black women in tech and senior positions throughout business as a whole. To do that we need to increase equity and equality, as they are massively under-represented. Secondly – neurodiversity (dyslexic, autism, adhd any other neuro-divergencies). Neurodiverse people are typically more creative, which is the antithesis of STEM and therefore hasn’t had a firm standing within Tech. I believe “STEMD” where the D stands for “Design” is the way forward. WHAT AREA OF D&I DO YOU FEEL IS MOST UNDERREPRESENTED AND WHAT DO YOU THINK THE INDUSTRY COULD DO TO CHANGE THAT? Primarily, I don’t think there’s enough light shed on Black Women, but a close second would be someone’s socioeconomic status. I want to see more diversity based on socio-economic status because attitude, willingness, and ability to get the job done and isn’t exclusive to a particular status. Not having a mix of backgrounds and ethnicities limits ideas and initiatives and detracts from the overall value a company can deliver. I believe if a company changes its interview process to be less focused on academics and more focused on mindset and approach, then this would be an effective first step in creating this change. FINALLY, DO YOU HAVE A MANTRA YOU LIVE BY? Learn to be your authentic self, because nobody will do it for you.    Thanks, Kellie you rock 🤘 Interview by Andrew Delsol

The power of 'WHY?'.Not asking questions can ruin teamwork, individual relationships, projects, and deadlines and result in an unmotivated and uninspired workplace. Without fostering a culture that is open to curiosity, no company can innovate successfully. Curiosity might have killed the cat but asking the question and learning something new might just lead to something fantastic.When Victoria Reed began her adventure into tech, she found asking a room full of men 'why?' extremely daunting. However, now running a large team at LUSH Digital, Victoria has discovered that by harnessing the power of 'WHY?' not only do projects run a lot more smoothly, but you also gain insight AND the respect of your team by showing them the willingness to learn and grow. THANK YOU FOR TAKING THE TIME TO TALK WITH US TODAY, VICTORIA. CAN WE START BY TELLING US ABOUT YOUR BACKGROUND AND WHAT INSPIRED YOU TO START A CAREER IN TECH AFTER FINISHING YOUR DEGREE IN POPULATION AND GEOGRAPHY?It’s a pleasure, and lovely to chat with you too. Of course, I really enjoyed my degree as it was focused so heavily on demographics and statistics. What I enjoyed the most was learning about the impact of events on people. This I feel is something that I have ended up carrying into my career in tech with the focus always being on the customer. After I graduated, I decided to do some travelling and did a ski season, which I loved! I was applying for a summer job to get some money in the bank before my next adventure when I found a role which I was really intrigued by at The Richmond Group. I was the first Project Manager they hired and was a core part of growing their fintech portfolio, I didn’t do the extra travelling as I loved the job so much! The main thing that inspired me to start my career in tech was realising how anything is possible in tech and how evolving technology is and most importantly the benefit it can bring to the customer in their day-to-day lives. WHEN YOU STARTED YOUR CAREER, YOU WERE THE ONLY FEMALE IN A TECH TEAM OF 40 PEOPLE, WHAT WERE THE OBSTACLES YOU FOUND? AND HOW DID YOU OVERCOME THEM?I remember when I was leading my first tech project, I was managing a team of 8 men who were probably double my age at the time and half of them had been at the company a very long time! I was daunted and found it very difficult to ask that simple question ‘why?’ to challenge situations in order to steer the project. I remember thinking, why would they listen to a young woman that’s just graduated? I had to work hard to overcome this and realise that I knew more than I thought and they needed me. I was fortunate enough to have a female director that I was reporting to which really helped in my confidence growth. I learnt the hard way, I made assumptions by not questioning my team enough and my project was delayed. But we have to fail, to grow. I strongly believe that failure is healthy, as it allows you to find areas for improvement (self and team) and implement with a real understanding of why it’s important.YOU NOW CURRENTLY RUN A LARGE DIVISION AT LUSH DIGITAL, (WHAT A JOURNEY!) HOW DO YOU USE YOUR EXPERIENCE IN IDENTIFYING, AND SUPPORTING PEOPLE SHOWING SIGNS OF HAVING IMPOSTER SYNDROME WITHIN YOUR TEAM?In a lot of my 1:1s imposter syndrome and confidence are often areas I work with some team members. I think we have all been there at times, whether it’s a new role or a new team. I think the main challenge in tech is the mixture of teams being non-technical and technical. The beauty of this is that it’s the perfect recipe for success and we rely on each other heavily. But in reality, it can cause barriers in relationships with the different technical understanding sometimes leading to these feelings. My key learning and number one piece of advice is to encourage team members to ask questions, specifically the ‘why’ question. I feel I gained a lot of respect from my peers when I paid an interest in their technical problems and solutions as it showed that I cared about tech, their work and my willingness to learn. This in result not only builds the relationships peer to peer but also the individuals knowledge and confidence. I still do it today, we are always learning, especially in tech when it’s constantly evolving. (Sticky Dates Shower Gel is one of Victoria's favourite LUSH products!) LUSH IS A HIGHLY ETHICAL COMPANY WHO HAVE RECENTLY HIRED FROM CODE YOUR FUTURE, COULD YOU TELL US MORE ABOUT CODE YOUR FUTURE AND WHY YOU THINK IT IS IMPORTANT TO PARTNER WITH THIS ORGANISATION?Code your Future is a UK non-profit organisation which trains some of the most deprived members of societies to become web developers and then helps them land their first job in the tech industry. They are trained by volunteers from the tech industry. At LUSH, we strive for diversity and inclusion in our teams, and this is at the forefront of our recruitment. Since working with Code your Future we have made 4 hires through them. We also work heavily with Otta and have sourced a lot of our new hires from there. We are always looking out for new ways to support people from different backgrounds in their tech careers. We acted quickly in the Wake of Russia’s invasion of Ukraine to establish a focused recruitment program to help Ukrainian refugees and are always posting on Women for Tech job boards. WHAT POSITIVE IMPACT DOES HIRING PEOPLE FROM DISADVANTAGED BACKGROUNDS HAVE ON LUSH AND ON YOUR TEAM?It sings to our values, all are welcome always. We really want to invest in our team members and watching someone starting their career in tech, learn and grow is so rewarding. Last year, I hired an extremely passionate junior who had just started their career in tech. After mentorship and dedication, I’ve just promoted them in reflection of their hard work, commitment and results. These stories are vital to LUSH Digital and close to my heart as we want to be growing our employees not only for LUSH, our customers but the tech community. We strive to ensure our products are number 1 for every need, just as we strive to ensure our tech is innovating for the future.WHAT INCENTIVES DOES LUSH DO TO HELP WITH INCREASING DIVERSITY IN DIGITAL?We are lucky to have lots of female employees at LUSH Digital. This in itself helps empower women in tech, specifically when joining the business. LUSH Digital offers a very flexible remote working policy, which gives you the ability to juggle parenthood with work. We have enhanced parental leave and nursery schemes, they are an extremely supportive and flexible employer. We operate a very flat hierarchy and autonomous environment which helps ensure everyone's voices are equal. Since joining, I have been able to challenge and drive change due to the responsibilities I have been given.WHAT IS YOUR MESSAGE FOR FEMALES FROM A NON-TECH BACKGROUND THINKING ABOUT GETTING INTO TECH?Don’t doubt yourself, you know more than you think you know. If you have something you want to say, say it, the worst that will happen is that you’ll learn the right answer. Don’t let long technical words overwhelm you, they are just words! Ps make a glossary!WHAT DO YOU DO OUTSIDE OF WORK?I live by the seaside so love going for daily dog walks on the beach, sea swimming and adventures in our rooftop tent. In the summer, you’ll find me out on the water and every now and then water skiing before work! It’s all about that work-life balance. FINALLY, DO YOU HAVE A MANTRA YOU LIVE BY?I know it’s a cliche one, but I truly do believe that everything happens for a reason. I take this outlook into my work often, everything makes you more resilient and allows you to take clear learnings to build the future. Thanks, Victoria you rock 🤘Interview by George Booth

Talk of the weather, stiff upper lip, Marmite - all very British nuances. But what are we most guilty of as a Brit? Not giving ourselves enough credit! We often find it very difficult to talk about what we're good at but is it holding us back?Here, we hear from Karen Fynn - Product Director at Journey, who draws from her experience as an umpire to keep calm under pressure, the importance of the bigger picture when briefing developers and how to tackle "intellectual snobbery".This refreshingly frank article is just what you need if you're feeling a bit lost or at a crossroads in your career...CAN YOU TELL ME A BIT ABOUT YOUR BACKGROUND AND HOW YOU GOT INTO PRODUCT MANAGEMENT?By accident really, I was working in IT as an infrastructure server consultant going and doing big migrations of servers. I was between contracts and the development manager of the company I was working for had a lot of work for his team, he said to me “Do you fancy learning how websites work?” and I said, “yeah why not”. So he gave me a half-hour lesson in how websites work, gave me “web design in a nutshell” from O’Reilly and then set me off to go and write all the JavaScript frontend validation for forms on this asset management application that was being written. This was back in the day when there weren’t proper editors or similar so I was coding in notepad. There was nothing to tell you what your syntax errors were! So that was my first introduction into websites and I started to do a lot more of that work as a developer. When I was pregnant with my son I was doing some freelance work whilst on maternity leave, building people's websites, trying to decide if that was something I wanted to do as a career change from working in IT to then building websites. I decided that running my own business as a freelancer wasn’t what I wanted to do and I got offered a job by someone I knew. I said I like managing projects, but I’m also really interested in software engineering, he said, “well I think I have the answer to both of our problems then” and I came on as Product Manager with Firehoop and that was that! WHAT ATTRACTED YOU TO PRODUCT MANAGEMENT AS A CAREER?I’ve always been someone that, when there’s a big mess, seem to have the ability to see through it all and organise things. If someone shows me the big picture, I know how to break it down. I’ve always had that ability to see things that way. I like the fact that it can still be quite a technical role, but also, I am interested in business and overcoming the problems that people have and finding solutions and solving problems.WHAT HAVE BEEN SOME OF THE BIGGEST CHALLENGES YOU'VE FACED AND HOW HAVE YOU OVERCOME THEM?With everything that I end up doing, you have multiple plans in mind with what you can do to be able to meet expectations. So having backup plans of how you change the scope to be able to deliver something on time is something that is always a challenge. But I think the biggest one is when there are issues that can’t be controlled by product. Technical debt in a product can be one of the toughest things to work with if you have a product with too much technical debt. It’s virtually impossible to be able to overcome it, we’ve ended up dealing with it with best practice, trying to do the boy scout route of leaving something better than when you found it. I guess it’s also about communicating the needs to everyone. As much as developers want to write code, giving them context for the bigger picture is obviously important as they can make better decisions with implementation and really know and own the product rather than just being told.CAN YOU DESCRIBE A SPECIFIC PROJECT OR PRODUCT THAT YOU'RE PARTICULARLY PROUD OF AND EXPLAIN WHY?Revspa, our spa booking platform, we are all quite proud of it as it’s the first spa booking engine with live pricing and availability, we partnered with a third-party company to get that functionality. We worked with them to build their API to our requirements. Off the back of our collaboration as two businesses, we have created something that our customers really love. It looks great, and operates well so that’s still something we are all proud of. The current product that we are working on, OneJourney I’m proud of it and the team because it's so complicated. The Belfry and Celtic Manor have tried and failed to do what we’ve done. It’s a huge achievement to have gotten to where we are. The other one that I really loved working on was a project when I was at Firehoop for British Cycling and SKY, a collaboration for their recreational cycling programme to get a million more people into cycling. We worked with those two companies for about five years launching all their campaigns. And that wasn’t just about the brand, there were bookings, and there were GPS files of routes that you could download, upload, and book on rides. There were so many different aspects to it, all bespoke and all the workflows were complex as it was a very big application. It was enjoyable because it was an interesting subject matter but also technically complex. All three of those products have been technically complex and executed in a simple user-friendly way. So, I think those are always the ones that you know you’re doing well because somebody thinks that what you have produced is simple. WHAT ADVICE WOULD YOU HAVE FOR SOMEONE WHO IS LOOKING TO BREAK INTO THE SECTOR?Listen. And ask the question that needs to be asked, by that I mean, people will provide solutions and listening to what they have to say and asking the why is so important because people don’t always know what they need. Because they will come along with a solution and say "can it do this?", "can you do this thing?", or maybe someone on the board is saying "here’s a vision, can you do it?". Understanding why is the key to all of it. Asking delving questions and then also listening to what people have to say in response and remembering it. If someone gives you that information, it’s polite if nothing else to absorb the information in whatever way is best for you. If you are actively listening and absorbing information and asking questions, then you can do your best work in being able to provide the solution. I think if you don’t fully understand the situation, ask questions to really get to the bottom of it so it’s solid in your help. Sometimes people don’t feel brave or confident enough to be able to say “sorry I’m still not quite getting to the bottom of it do you mind sharing a bit more with me”WHAT ADVICE WOULD YOU HAVE GIVEN TO YOURSELF AT THE START OF YOUR CAREER, KNOWING ALL THAT YOU KNOW NOW?Don’t downplay your capability. Instead of people thinking “oh Karen is much better than I thought she was going to be”, they start off by thinking maybe you aren’t as capable and then you must work back from being underestimated. It’s a bit of a British thing anyway, it doesn’t always feel comfortable to talk about what you are good at. I found it with umpiring. I would go and say to my colleagues how nervous I was feeling and start talking about all my gaps. Then my colleagues think “is this person going to be able to handle this” and then you go in and rock it and they’re like “oh she’s okay”. If you don’t say it in the first place they will just say “Oh well Karen rocked that”. There’s no need to point out your flaws to everyone unless it’s necessary. Self-awareness is good but you don’t need to open up to people unnecessarily, and you need to be more confident in your own abilities.WHAT CHALLENGES HAVE YOU FACED AS A WOMAN WORKING IN A MALE-DOMINATED FIELD LIKE TECHNOLOGY?I haven’t. It’s a challenge because I think, whether I have needed to or not, I have always wanted to be the hardest working person in the building, and a lot of that has come from wanting to be taken seriously. I also want to know my stuff; I am quite happy to hold my hands up and say I don’t understand that, but I then take time to be able to learn what I need to. I’ve seen situations, and I don’t think it’s a male-female thing, but there’s intellectual snobbery that goes on in the tech world. I think that making sure you know as much as you need to at least, and maybe more, about the technical side of things has been important for me to be taken seriously. That I’m not just someone who is managing, I know the tech as well. I think that has certainly helped with the way that I have worked with teams. Even when I was working in IT as a techie myself, I never had any problems. I have only ever seen problems where someone doesn’t really know or understand or know their field and there might be an assumption that it’s because they’re female. But in my experience, it is more intellectual snobbery, where someone doesn’t know very much be it male or female would struggle. I have had more issues with sexism outside of tech than I have in tech. Dealing with clients and partners, I remember being at a meeting with a partner. I was running the project and I went along with my boss. I knew everything about the product and my boss didn’t, but the brand agency wouldn’t speak to me. I’d ask a question and he would respond to my boss. I was uncomfortable, but I thought I was reading into it. We came out of the meeting and my boss asked me if I was okay as he thought it was awkward.YOU SPEAK A LOT ABOUT YOUR TIME PLAYING, COACHING, AND UMPIRING IN HOCKEY. WHAT IS THE BIGGEST LESSON YOU HAVE TAKEN FROM THIS INTO YOUR CAREER AND ROLE NOW?Umpiring, and what I do as a job are very different in terms of ways of thinking and behaving. At work I must consider, collaborate, get opinions, and build a picture to make sure we are making the right decisions for the strategy, vision, delivery, and execution of the product. In umpiring, I must blow my whistle and decide instantaneously without any kind of collaboration. I’m the one with the whistle and you must do what I say in that scenario. It’s a very different way of thinking and that’s been very difficult for me to overcome, but it is helpful at times at work. If you have 11 people in the team all coming at you complaining about something you did, you won’t shrink and instead, be calm and deal with it. We always say panic slowly. Keeping a poker face when you’re under pressure really helps with resilience for work. It’s interesting - psychologically, umpiring has given me some interesting skills. As I’ve got better at work, I’ve got better as an umpire, and they come together. So, there are quite a lot of crossovers.WHAT’S YOUR FAVOURITE QUOTE THAT YOU REFER TO?Jane Powell (Ex England GB, Hockey, Cricket and Badminton player) used to say when she was training me that she wanted us to “Play with PRIDE, Personal Responsibility In Delivering Excellence”. What you do off the ball is as important as what you do on the ball and helping your teammates to be in the right place and support them. It translates directly to business, with everyone in the team working towards a common goal. From a development point of view, you don’t not self-test and then hand it over to someone for code review and then that other person has to give you a ton of feedback. It’s about doing your job well but also making it easier for other people. Thanks, Karen you rock 🤘Interview by Tom Faire

Did you know the top performing posts on social media include food or an animal - specifically cats or dogs? So when Daniela Alvaran ran into visa issues while studying and beginning her career in the Netherlands, she posted a picture of herself and her housemates (very cute) dog 'Oona' on her profiles to see if anyone could help - and she went viral. Daniela and Oona reached over 200,000 people, one of those people being a founder of Xomnia who got in touch with Daniela and a year later she is working as a talent consultant. When social media is used for the greater good it really does work! Women Rock Ambassador Lucia chatted with Daniela about how she aims to create a more diverse data team, what millennials can learn from Gen Z and who would be guests at her dream dinner party - we'd definitely want a seat at this table, that's for sure...FIRSTLY... HOW DID YOUR JOURNEY START, HOW DID YOU GET INTO TECH RECRUITMENT?The picture of my roommate’s dog saved me from being deported…After moving to the Netherlands for studies & kick-starting my career by helping young entrepreneurs, I ran into some visa sponsorship issues & was in a situation where I needed to find a job, or I'd have to leave the Netherlands. After posting a picture of myself (& gorgeous dog) it reached out to over 200,000 people & the founders of Xomnia found the post and gave me a chance. After being there for a year now, I've had my ups & downs, experiencing imposter syndrome, and having no idea what Machine Learning was when I joined, I've entered the Tech world now & I'm excited to see where this takes me! WHO KNEW A SELFIE WITH A DOG COULD BE LIFE-CHANGING?! YOU MENTIONED THAT YOU'RE AIMING & HOPING FOR THE DATA TEAM TO BE THE MOST DIVERSE, HOW CAN COMPANIES ATTRACT & RETAIN WOMEN IN SENIOR TECH ROLES?Today one of the most senior people we have hired accepted the offer – and she was a woman for the data engineering team! I almost cried when I found out this female was going to be joining this team (which has traditionally been very male-dominated), because it starts there, getting a few senior women on board through networking & recommendations. I worked with my Team Lead to make this happen because he understands the importance of more balance. We're also going to a campaign with one of our youngest Data Engineers & a Women's Tech hub in Amsterdam called Equals. She's so hardworking and really understands the value of representation, so she'll be able to demonstrate a more realistic path for those who are maybe only a small bit away from where she is, inspiring younger women to keep going. Branding is also super important, what you're posting on LinkedIn has to show diversity because if people don't see themselves in what you're posting they're not going to be interested.CAN'T WAIT TO SEE THAT CAMPAIGN ONCE IT'S FINISHED! WHOM WOULD YOU SAY INSPIRES YOU THE MOST?I could name a few, one being Marie Forleo who's super into the social space, celebrating femininity in the workplace. I also know it's cliché but I love Oprah Winfrey, I love what she's done with her platform & I love her new focus on spirituality.WHAT DO YOU THINK MILLENNIALS CAN LEARN FROM GEN Z?I think so much about generations, it's one of my guilty pleasures. Ray Dalio comments on how we're always repeating patterns of history & that what we're living through right now happened beforeI'm really excited to see more millennials make it into leadership positions because they tend to have a more holistic understanding of people and their wants and needs (unlike baby bloomers😉) & tend to understand people more. I think it's really important for millennials to learn more about the digital era from GenZ's. For example, LinkedIn influencers are a real thing now & it's not really cringy!! You can really make an impact at scale through social media and millennials should listen to GenZ because the digital era is going to be a tool to change the world not just something to use for fun.TOTALLY AGREE WITH YOU! SO, WHAT ADVICE WOULD YOU GIVE WOMEN TRYING TO GET INTO TECH?I'll give two sides, a recruiter side & a Daniela side... I think it's so important in your early 20's to spend time to try and understand your mind, try to understand your limiting beliefs, and understand how your mind body & emotions are connected, so when you're faced with life later on, you'll be able to handle it a bit better. Also, join a community! I think there are a lot of great communities, women are great at building them. My best friend started from Good Girl to Bad Ass & we meet women from all over the world from. We chat about professional development, our love lives, and our minds & we're just all there for each other. Having a community to help you figure out who you are before your career, will make you feel less alone in the process. In terms of career, it's totally fine to be yourself. You don't have to act like the guys in the room to make it. Once you have that understanding of who you are, it's okay to own it. Stop trying to fit into this mould that the tech world has become!!Besides that, if you can get into consultancy, it's great because you can learn a lot very fast. The requirements do tend to be strict, so Product & start-up organisations are a great place to start. INCREDIBLE ADVICE, THANKS FOR SHARING! NOW MOVING ON TO PROBABLY THE MOST IMPORTANT QUESTION... YOU'RE HOSTING A DINNER PARTY: WHO ARE YOUR GUESTS, WHAT'S ON THE MENU & WHAT ARE WE PLAYING FOR MUSIC? So funny... Dinner party guest Jay Shetty, he's a millennial with a great understanding of social media. I'd love to understand how he's marrying all these worlds together & how he's using social media to bring it to the masses in such a successful and beautiful way. I'd have his wife Radhi cook some of the lovely vegan stuff she makes! & then after dinner, we can have a salsa party.I'D WANNA BE THERE! AND FINALLY, WHAT'S THE MANTRA YOU LIVE BY?I was a bit hesitant because it's not guided by recruitment or tech, but it is something I live by...Direction over ambition, courage over control & playfulness over emptiness. I don't know what it is, maybe when we're trying to prove ourselves it makes us burnt out. You're trying to control everything. You achieve a lot of things, but you feel so tired and empty in the process, so I think the direction is more a mission-driven thing. It's something north, but you should be flexible on how you get there - it doesn't have to be as strict and demanding and you can definitely have fun in the process!Thanks, Daniela you rock 🤘Interview by Lucia Alcock

There is an argument that soft skills are just as important when pursuing a career in tech, as tech skills and academia. Maybe we're using the wrong adjective here and "soft" doesn't represent the importance of these particular skills - Abilities like empathy, resilience and problem-solving are super important, especially in the tech industry. Women Rock Ambassador Sam spoke with Anita Pritchard this week about her journey into the QA and Testing world and the many important lessons she learnt from becoming a mum, moving from one country to another and securing a role that allows her to work in an industry she loves while celebrating diversity.   HEY ANITA! WE’RE DELIGHTED TO BE SPEAKING WITH YOU AND SHARING A LITTLE ABOUT YOUR JOURNEY IN THE QA/TESTING WORLD SO FAR. HOW HAVE YOU GOT INTO TECH AND ENDED UP AS QA COMMUNITY OF PRACTICE MANAGER AT PRINCIPALITY? Being originally from Germany, I did not plan a career in the UK or in QA. But love makes you do funny things. I met Jason in 2000 during a work placement as part of my language studies at the European Business School in London. I left the UK in 2000 with improved English but a broken heart….. After that, there were many, many flights between London and Frankfurt, and in 2002 we decided to fully commit to our relationship. I moved to the UK in April 2002 and we got married in 2005. Before I left Germany I worked in the payment systems department for the German Central Bank, the Deutsche Bundesbank. The transition to the Bank of England felt logical and I was over the moon when I got a job offer in their payments team. A few years later, I started my testing career after being offered an opportunity in the Bank of England’s Testing Team, testing their payments and settlement systems. The great thing about testing is that you can quickly be appreciated by your team even without having too much of a technical background.  Eventually I got to the point where I was ready for a change. It came quite naturally and I just felt that I needed to see something different and learn new things. I joined McDonald’s IT department as a Test Manager in 2013. After some exciting projects at McDonald’s, Jason and I decided to move with our two children to Monmouth. We always liked the countryside and decided that this change in lifestyle was very important to us. I had to reconsider what I wanted to do but I quickly identified that I really like Quality Assurance (QA) so I wanted to carry on in this field.   I initially accepted a pay cut for the role at Principality, but, I really liked the organisation and the brand and for me, that was more important. And, so that’s how, in 2017, I started my career in the Principality in Cardiff. In the beginning as a Test Lead, then a Test Manager and in 2021 there was the move to the QA Community of Practice Manager.  The main challenge as a Test Lead/Test Manager was the delivery of difficult testing updates. Communicating the impact of complex defects to a large senior stakeholder group was tough and nerve-wracking at times. But I think that the honesty and insight helped and I earned respect for that. In the end, programmes want to deliver high-quality software to their customers. So whilst some delays are sometimes hard to accept, we know it is done with the best intent.   As a Community of Practice Manager, my responsibility has now shifted to focus on the capability of the QA community. I had to make a conscious effort to embrace some new responsibilities and let go of some old ones. But, I thoroughly enjoy leading the QA community with my peer, Marc, and I am excited and passionate about QA and how the industry is continuously progressing. And just in November 2022, Principality won the European Software Testing awards for the Best Software Testing Project for delivering our Mortgages Transformation Programme, including implementing our new Mortgage Sales and Originations (MSO) platform, in partnership with Qualitest. So, it’s great to feel like we’re doing something right. HOW DID YOU FIND ADJUSTING TO LIFE AS A WORKING PARENT IN TECH? HAS THAT EXPERIENCE SHAPED HOW YOU SUPPORT WORKING PARENTS IN YOUR CURRENT ROLE? Tech is fast moving so it’s important to stay up-to-date and keep learning. I have had breaks away from tech, starting with a career break to go travelling in my mid-20s. Then I took 10-month maternity leave for each of my children when I was 29 and 31. These breaks were invaluable for me and also added to my personal experience and development. Having a break, travelling and then becoming a mum allowed me to learn new life skills like resilience, problem-solving, creative thinking, risk management and many others. These newly found skills and juggling family life made catching up on new tech seem so much easier in comparison.  Juggling work with being a parent is a balancing act, I use my working hours to their fullest and make the most of my time when logged on. This in return allows me to have time with my family and for hobbies. Work-life balance has always been important to me as this is the foundation for my mental and physical well-being.  I have had amazing Line Managers and coaches throughout my career. I think I am one of the lucky ones as I have found that my needs for my work-life balance have always been met with respect, and my career aspirations have been encouraged enthusiastically. My Line Managers have always wanted me to experiment and explore, learn new things, and make mistakes. They appreciated that I wanted to progress and gave me their full support. Having experienced this myself makes me want to provide the same level of support to everyone I am coaching in their role. PRINCIPALITY WAS RECENTLY NAMED FIRST IN THE 2022 UK’S BEST WORKPLACES FOR WOMEN AND THIS WAS A DIRECT RESULT OF FEEDBACK AND COMMENTS FROM WOMEN WORKING THERE. THIS IS AN AWESOME ACHIEVEMENT. AS A WOMAN WORKING AT PRINCIPALITY, WHAT MAKES IT SUCH A GREAT PLACE TO WORK? Equality, Diversity and Inclusion are very important to Principality. They provide various networks and forums to make it easy for colleagues to connect. These networks are used to share insights and inspire colleagues through articles, workshops and other engaging activities. “Everyone has the right to come to work and feel comfortable being their real and authentic self”…. I really like that statement from our former Chief People Officer.   The hybrid working strategy, which was introduced this year, was a game changer for me and many others at Principality, and has improved my work-life balance immensely. “Work is an activity, not a destination”, is one of my favourite principles from our hybrid working handbook. During Lockdown, our office was completely refurbished enabling collaboration between people working in the office and people working from home. Being able to work from home saves me over two hours of time commuting every day. That’s priceless. But equally, I do like face-to-face collaboration and the energy I feel when being in the room with other people. So I choose to go to the office one or two days a week.  In addition, Principality offers flexible working options and there is a healthy uptake in the teams. Some members of the QA community work compressed hours such as 70 hours over nine days (meaning a day off every other week) or 35 hours over four days. Adjusting working hours to allow for school runs or other personal commitments is also commonly used and makes a huge difference to individuals and means that we can juggle family and life commitments with work much more easily.  Another element that makes Principality a great place to work as a woman is the focus on mental health, something which is super important. This is supported through the Mental Health Advocacy Network led by our mental health advocates. Their mission is the promotion, protection and restoration of mental health at Principality. We also have an Employee Assistance Programme for a complete range of well-being considerations, including proactive counselling support and regular monthly webinars and online gym sessions. These small things together can make a big difference. WHAT DOES DIVERSITY MEAN TO YOU AND WHY DO YOU THINK IT’S IMPORTANT? I think the world would be very boring if we were all the same. I appreciate the broader perspective I get when discussing topics with a group of people with different genders or sexual orientations, different ages and cultural backgrounds, abilities and disabilities. A diverse group brings different skills, different knowledge and wider views to the table, even more so within Test/QA. I find it interesting how much better conversation is with a diverse community. At Principality, the Community of Practice Leadership team, which consists of nine line managers across change, feels nicely diverse. I look around the table (or the Webex screen) and see a healthy representation of different genders, ages and backgrounds. We never run out of things to talk about. Similar diversity is also evident at board level with a healthy ratio of male/female representation among our directors and board members.  As a woman in tech, self-belief and confidence are very important. Throughout my career, I have often found myself sitting in a meeting with just male peers or senior colleagues. It can be easy as a female to feel outnumbered in these situations, but, I have never allowed this situation to rob me of my confidence. We need to remember that at the end of the day, we are all people with our own thoughts and insecurities. What is important is what we have to say and what information or knowledge we can add to discussions regardless of our gender or background. Sometimes the best discussion comes from the most diverse mix of people. HAVE YOU SEEN A CHANGE IN THE TYPES OF APPLICANTS YOU RECEIVE FOR QA POSITIONS IN RECENT TIMES? In Principality’s QA Community, we recruited quite heavily over the last 12 months, filling 9 QA vacancies in total. I am pleased that we had a diverse group of applicants over the last year. More diverse than maybe compared to 2 or 3 years ago which was great to see. We also recently started our very first Test Engineering Academy in Principality, offering 3 positions to graduates or candidates seeking a career change into Test/QA. We received a really diverse range of applicants through FinTech Wales and Cardiff and Vale College so it’s great to see that more and more people are being drawn to a career in tech. IF YOU COULD GIVE ADVICE TO SOMEONE WHO’S THINKING ABOUT MAKING A CAREER CHANGE INTO TECH/ TESTING WHAT WOULD IT BE? Nowadays there are amazing Academy opportunities out there for people looking to pursue a career in tech who don’t necessarily have a technical background. As mentioned, we recently connected with FinTechWales and Cardiff and Vale College and found 13 great candidates that joined Principality’s Dev and Test Engineering Academy. Have a look at this interesting story here from one of our new joiners: Golfer to Coder. Collaboration, communication skills and relationship-building skills are important for whatever area of tech you end up in and there are some great webinars available. I do like a Ted Talk and I will never tire of the leadership lesson from a dancing guy. FINALLY, ARE THERE ANY QUOTES/MANTRAS/WORDS OF WISDOM THAT YOU’D LIKE TO SHARE WITH OUR WOMEN ROCKERS? “Above all, be the heroine of your life, not the victim.” – Nora Ephron  I feel strongly about the power of believing in yourself. So, I like those quotes that make me feel strong and confident. I often think that confidence in your own ability is half the recipe for a successful career. The other half is what everyone has to figure out individually.   I think a career will find you if you look after yourself and analyse your own ambitions. You need different things at different stages of your life. What is important to you when you are 20, might not be important anymore when you are 35. Always take time to reflect on your career aspirations and balance these carefully with your mental health and physical well-being.  Sometimes opportunities come along that weren’t part of the plan. In my case, moving to a different country for love. Take a chance. Sometimes a sideward step instead of an upwards step can be the right move. You’ll still learn something new doing this and who knows what opportunities it might lead to.    Thanks, Anita you rock 🤘 Interview by Sam Miller

Inclusion: the "I" in "ED&I", to be "included" is to feel part of something, to feel accepted. If we think about this in terms of the digital world, and as more and more parts of our lives move online it is important everyone can benefit from the internet and technology, regardless of their background or circumstance. Enter stage right - Nexer Digital, and more specifically Hilary Stephenson, managing director and ED&I advocate. Women Rock Ambassador Charles spoke with Hilary about the importance of community engagement and having a team that can relate and are representative of the audience Nexer want to reach.In this refreshing post, Hilary speaks candidly about the areas that need improving within Nexer in terms of ED&I but also recognises the small steps that are being made towards the end goal of being a fully inclusive, diverse workforce. TELL US A BIT ABOUT YOURSELF AND NEXER DIGITAL?Nexer Digital is a design and development agency with a focus on digital inclusion and social impact. We are the user experience arm of the wider Nexer Group, a Swedish-based organisation with over 2000 employees globally. We work with users to design, test and build products that we hope help people to live and work better, focusing on sectors where we can make a difference, namely health, local and central government, education, culture and heritage. This includes a number of charitable organisations, housing trusts and public sector research bodies. I started the initial UK business in 2007, building on my career and interests in usability, accessibility and user-centred content design.WITH NEXER, HOW HAVE YOU MAINTAINED A POSITIVE D&I FOCUS WHEN GOING THROUGH RAPID GROWTH?We’ve always had a focus on digital inclusion, from our early work in web accessibility. We’ve also chosen to work with organisations that have a social purpose, such as Mind, Diversity Role Models and Citizens Advice. This means we rely on community engagement, co-design and testing with a diverse audience to create better products and services. A natural conclusion from that was we needed a team that is representative of the audiences we seek to reach for our customers, so inclusion and intersectionality became broader concerns for us as we grew. We were finding issues in some aspects of recruitment that required some affirmative action. Our investment in a partnership with Diverse & Equal last year was just one step, but probably the most important one made in our business in recent years. From that initial boot camp, we have been able to mentor and support career changes for eight people from relevant sectors who want to move into user-centred design work. In parallel, we have made some progress with our Disability Confident employer status. We can of course do much more in both areas.NEXER SEEMS LIKE IT’S HAD AN AWESOME JOURNEY SINCE IT WAS FOUNDED IN 2007 (THEN SIGMA). WHAT’S BEEN THE BIGGEST LEARNING FOR YOU IN THAT TIME?That you can stay focused on the work you want to do. I’ve been given a lot of freedom to build the team, services and culture we need to focus on the sectors and causes we care about. If you can find value and friendships in your work, from colleagues to clients, it’s all a lot easier and more rewarding. That does include being bold, and honest, about the things you want to tackle, both in your own organisation and the client problems you work with. Accessibility is never done, behaviours are never truly inclusive, and user's needs clash. If you can embrace that and all the hypocrisies and missteps it might bring, while showing you have good intent, things are less stressful, generally.WHAT’S BEEN YOUR PROUDEST ACHIEVEMENT?The team we continue to build, their enthusiasm for their specialist craft and their focus on making stuff better. I’m still proud when I watch them speak, show me something we have designed or built, raise a theme they want to explore, or simply compromise and design things collaboratively. We need to keep that.WE GOT IN TOUCH FROM TWITTER, WHERE YOU TALKED ABOUT OWNING ANY HYPOCRISY ON ANY D&I INITIATIVE. WHAT EXACTLY DID YOU MEAN BY THIS?I think this came from observing a reluctance in some client teams to work in the open, specifically about accessibility. Sadly, due to the very real and important legal aspects, some people are nervous about sharing what they’ve achieved, for fear of being criticised for what they still need to do. It means the good, small steps and commitments to inclusion aren’t shared, so don’t encourage others to invest. I’d favour a more open, honest approach, where gaps are acknowledged, roadmaps are shared, and apologies offered. The same applies to our own team and diversity, where we are stronger in some areas, such as LGBTQ+ inclusion, yet were falling behind in other areas. The Diverse & Equal partnership came about when we embraced some of the awkwardness around a lack of cultural diversity in our own team and in leadership roles. We also need to work harder at supporting disabled and neurodiverse colleagues so accessibility informs who we are, as well as what we do.FINALLY, YOU ARE A VOLUNTEER AT DIVERSITY ROLE MODELS. WHO ARE THEY AND WHAT DO THEY DO?Diversity Role Models are a UK charity that encourages inclusion and acceptance through positive LGBTQ+ storytelling. They deliver workshops, assemblies and training in schools to help people teachers and young people consider diverse families, inclusive language and reduce homophobic, transphobic and biphobic bullying. We have supported them with their digital strategy since they launched in 2011. They are still very much needed, as their most recent impact report highlighted that “Secondary school pupils are most likely to be bullied when they are gay or thought to be gay (42%)”. As well as supporting them in our work at Nexer, I also volunteer for them as a role model, trainer and workshop facilitator, where I share my own coming-out journey. The aim is to offer some personal insight into the experience of being a lesbian and living in a happy, same-sex relationship and raising a young family. I hope it resonates.Thanks, Hilary you rock 🤘Interview by Charles Hoskins

Not many of us know what we want to do in our twenties...or thirties...or forties...let ALONE when we were 11. But as 11-year-old Kinga Stryszowska-Hill explored the forests and rural countryside of Poland, she knew she was destined to feed her passion for the environment - whatever that would end up looking like. Here, we hear about Kinga's journey from academia to industry having gained a BA, MS, and PhD in Environmental Studies, and eventually finding a strong affinity in tech to solve real-level environmental problems as a Geospatial Data Scientist. This wasn't an overnight transition but Kinga proves if you put the time and hard graft in - anything is possible. The other common thread throughout this interview is about the importance of networking, community and mentorship and Kinga's passion to help fellow techies and share advice over a coffee.So grab your tipple of choice and find out how to embrace change and take the first step toward your dream career!SO GOOD TO BE SPEAKING WITH YOU! LET’S START AT THE BEGINNING, WHEN DID YOU FIRST REALISE YOU WERE PASSIONATE ABOUT USING YOUR SKILLS AS A FORCE FOR ENVIRONMENTAL GOOD?Well, I grew up in a very rural town in Poland, an upbringing which saw me freely run around in the local forests and fields. So, it’s safe to say that from a very early age, I always had an affinity with the outdoors! In the ’90s my parents emigrated to the United States, bringing the whole family to New York City, the move was a HUGE shift to what I was used to, I’d be taken from a luscious green bliss to an urban jungle! It was a huge move for an 11-year-old, the move undoubtedly speared me to environmental stewardship whether 11-year-old me knew about it or not! I always had a natural gravitation to biology through high school and really excelled at Biology, when the time came to start thinking about what I wanted to do post high school it was such an easy decision. It has to be the environment; I remember thinking this is what’s been missing from my life! My passion only increased as I gained a BA, MS, and PhD in Environmental Studies, subsequently sharing my knowledge as a visiting assistant professor & postdoc associate before transitioning into industry as a Geospatial Data Scientist just over 12 months ago. WOAH, WHAT A JOURNEY! HOW WAS THAT TRANSITION FROM ACADEMIA TO INDUSTRY? Academia is relatively closed off, with most academics being expected to stay in academia to do research and teach. With very little guidance and support on how to get out and exit the system. I decided to leave not because I felt like I wasn’t making a difference in academia, I was still super happy, more so I found I was always struggling to find real security in a full-time position with an adequate salary. I identified Data/ Tech as an area I would excel, with my science background I knew my analytics skills were super sharp, knowing I could use those skills to solve real-level environmental problems.OK, AND WHAT KIND OF CHALLENGES HAVE YOU FACED AS A WOMAN MOVING INTO TECH, WHICH IS TRADITIONALLY A SPACE DOMINATED BY MALES?I guess I’m fortunate that I’ve not had any huge adverse experiences in both industry or academia (which is also very male-dominated). Which is good. That said, I’ve seen first-hand the positive power of having women in senior management can have on a business.WHAT LESSONS OR ADVICE WOULD YOU GIVE OTHERS WANTING TO FOLLOW A SIMILAR PATH IN USING THEIR SKILLS FOR ENVIRONMENTAL STEWARDSHIP WHO MAY BE LOOKING TO TRANSITION FROM ACADEMIA TO INDUSTRY? Well, it’s such a big shift and equally difficult, I will invite anybody to follow me on LinkedIn, I’m always wanting to help aspiring techies and welcome a quick virtual coffee to muse about all there is. That said, separating it into the particulars of my path as a Data Specialist/ Data Scientist, my advice would be to start with a basic analytics tool such as Excel and work up from there, to SQL, R or Python. You don’t have to be an expert in any of them, though there’s always an element of upskilling involved.And then there’s the subject matter expertise, for example, my company hired me because of my water expertise, having these specific nuances is often what secures you that role. Sidenote, My PhD took me five years, my Masters 3 years and Bachelors 4 years - it’s a lot of education! Sometimes I think how much of an impact I could have made if I spent some of this time working for a mission-driven start-up!I’m also a huge proponent of networking, and coffee chats. I learn something every single time I speak to someone new doing a similar profession. This is just talking to learn what type of work they do in different companies.HOW ARE YOU GOING ABOUT THESE INTERVIEWS KINGA? IT CAN BE PRETTY DAUNTING APPROACHING A CEO FOR A FRESH GRADUATE FOR EXAMPLE.I guess to get some runway, I started by reaching out to loose connections in the space I was looking to pivot into. Also, I don’t yet reach out to CEOs, more so people on a similar peer level or a role/ title that I’m interested in. You’ll likely get way more value immediately this way. I often ask, what do you do, how do you do it and how did you get her? People love helping, it’s in our nature. My advice to any student would be to be brave and network with people that inspire and motivate you.DO YOU SEE YOURSELF AS A MENTOR?I guess so, my LinkedIn presence has a mentoring capacity in some ways. I’ve had a lot of conversations sharing my advice which I love. I personally don’t have any formal mentor/mentee relationships.DO YOU FEEL MORE CAN BE DONE TO SUPPORT WOMEN IN THE TECH COMMUNITY? I think community is so important. Slack, LinkedIn, and Facebook can be really powerful in these respects. I think if more women can be featured as role models it’s only a good thing.WHAT DO YOU DO TO DISENGAGE FROM DATA SCIENCE, WHAT CAN BE A VERY MENTALLY ENGAGING CAREER?Naturally, it probably comes as no surprise, with three young girls I love just to have a full reset and get some fresh air and explore. We’ve recently relocated to North Carolina, so still learning about the local surroundings.FAVOURITE MANTRA OR QUOTE YOU LIVE BY? That’s super hard. I really struggle with these. The thing that resonated most is embracing change, and seeing it as a positive. Scary change may be the best of all, life is always going to throw changes at you, we’ve had some really unexpected times of late. Rather than being locked down by fear and inaction, just lean into things. Not operating by fear. My transition from academia to Data Science was terrifying but only good things came from it.DO YOU RECKON YOUR MOVE FROM POLAND TO THE U.S. AT A RELATIVELY YOUNG AGE HAS MADE YOU MORE ADEPT AT CHANGE?Yes maybe! Though it’s not something I often think about. Embrace things and take the next step forward!Thanks, Kinga you rock 🤘Interview by Mike Hardwick

Role models are so important when looking for advice, inspiration and encouragement...so what do you do when you can't seem to relate to influencers in your industry? Well, you become one yourself of course! And that is exactly what Software Engineer and self-proclaimed "career changer" Laura did when she realised there was no real voice for "ordinary people" switching to tech. If you are feeling any self-doubt or unsure of your next step in your career then this is a MUST-READ! Laura talks candidly about anxiety and imposter syndrome, offers some amazing tips and there are tangible takeaways throughout! Get ready to feel motivated... THANK YOU FOR TAKING THE TIME TO TALK WITH US TODAY, LAURA. CAN YOU START BY TELLING US ABOUT YOUR BACKGROUND, AND WHAT INSPIRED YOU TO TAKE THE LEAP INTO SOFTWARE DEVELOPMENT? As a career changer, I never knew what I wanted to become, so I tried a few careers (in finance, law, and public service). I discovered that tech allows me to express myself as a person as I rarely stick to norms. As a Software Engineer, I have the opportunity to be creative, to learn, to improve, to problem solve and to work with others in creating great products. As a bonus, tech allows me to encourage others to code and improve the industry with my contribution.WHAT DO YOU THINK STOPS OTHERS IN A SIMILAR POSITION FROM TAKING THAT FIRST STEP?1. The unconscious bias where if you don’t see people like you — you feel that you don’t belong.2. Erroneous self-belief that you are not smart/good enough. This is primarily because, as women, we were never encouraged by our families, schools, community or country to go into technical roles from an early age.3. The Tech industry is not supporting authentic female leaders - female leaders think they need to adopt “masculine” traits to produce better results because the industry didn't create a space for them. 4. No training and support available for people going into tech. Most organisations only hire mid to senior devs. They expect developers to gain the knowledge somewhere else and apply to their jobs in 2 years' time to reap the benefits.5. Rightly, Imposter Syndrome kicks in with the cumulation of the above and women get disheartened and start to question their decision of picking tech as a career, some even abandon it.Tech is still perceived as a "difficult" subject to pick up where only the brightest would succeed and boot camps, companies, and recruiters cultivate it ignorantly. Even if women switch to tech, they rarely go for the more technical roles like software engineering.We should normalise pursuing our goal and accept that, in order to accomplish it, we need to overcome obstacles and learn a lot of lessons. Learning to code is the same as learning any other skill, it’s just a habit and anyone can do it. Nobody is born doing calculus! (Dr Heidi Grant - Growth Mindset) YOU TALK A LOT ABOUT IMPOSTER SYNDROME, HOW HAVE YOU STRUGGLED WITH THIS, AND HOW HAVE YOU MANAGED TO OVERCOME THIS?Before moving to tech I called Imposter Syndrome, anxiety. I sometimes suffered from anxiety because of not finding my place in the world, changing careers, moving countries, and failed relationships, but mostly because I was feeling the odd one out. After finding tech I substituted my Anxiety with Imposter Syndrome. I soon realised that I was worrying about things outside of my control. I read a lot of books about mental health, CBT and motivation and was able to pick up on my unhealthy habits. I made a decision to free myself from fear or worry and accepted that someone's opinion of me does not need to be my reality. Therefore, in my first month as a Software Engineer, I made my peace with getting fired. I dropped my ego and allowed myself to make as many mistakes as possible. I asked all the questions I wanted in order to learn without worrying about what people thought. I stopped doubting myself and stopped comparing myself with others and just focused on my progress and accomplishing my goal. And finally, I surrounded myself with positive like-minded individuals and ignored anything else that didn't support me.YOU HAVE BEGUN TO BUILD A PLATFORM THROUGH WRITING ARTICLES ON WOMEN IN TECH, AND FORGING A CAREER IN SOFTWARE DEVELOPMENT. YOU EVEN MENTIONED THE WOMEN IN TECH PANEL YOU WILL BE SPEAKING ON IN THE NEW YEAR. WHAT INSPIRED THIS, AND WHY IS THIS PLATFORM SO IMPORTANT TO YOU?After securing my first role as a developer I joined a Women in Tech event. I listened to women speak about their experiences in the hope that they might offer a formula or some great advice that would help me in my struggles of becoming a great software engineer. Suffice to say that didn't happen, there was no actionable advice provided. Moreover, I got a bit frustrated with hearing other women only praising "the superstars" and the "most talented" individuals giving the impression that ordinary people cannot just switch to tech.In the absence of a role model, I decided to become a Speaker.I was accepted as a Panel Speaker at the Reframe WIT Conference in March 2023. Shortly after this announcement, I started to write articles on my Medium account.I want to provide practical and tangible advice to individuals pursuing tech and especially to software engineers. I don't want people to have to suffer from imposter syndrome and I want to empower the belief that everyone can switch to a career in tech.IF YOU COULD GIVE ONE BIT OF ADVICE TO SOMEONE WHO’S THINKING ABOUT FORGING A CAREER IN TECH – WHAT WOULD IT BE?You start by understanding your needs, the tech industry and the companies you would like to work for. Firstly, decide on your purpose and then you strengthen your reasons for picking it. Knowing why you've chosen your goal will help you during dark times. Secondly, think about how to accomplish your goal e.g. going to boot camp. Thirdly, understand the Tech Industry wall. I've written an article about this here. Lastly, choose the right company for you. A company that provides you with a safe space for learning, where your diversity is valued, and a collaborative and Agile environment where best practices are encouraged.IF YOU COULD CHANGE ONE THING ABOUT THE TECH INDUSTRY, WHAT WOULD IT BE?The change that I would like to see is how we address and recognise diversity in tech along with how we support early career engineers after completing their tech course.WHAT DO YOU ENJOY DOING IN YOUR FREE TIME?I do so many things (＾ｖ＾) I am a Coder 👩‍💻Illustrator 🦋 Otaku (๑• .̫ •๑) who draws manga (๑•́ ₃ •̀๑) loves ♡ Anime & the Japanese culture🙌 Very active with Sports ⛹️‍♀️🏊 🏃‍♀️🤸‍♀️🧘‍♀️💃 ✨Painter🌟Learning Japanese おはようSpeaker 👩‍🎤 advocating for Women in Tech and Diversity, Equity & Inclusion 🦄 🧚‍♀️🧛‍♀️🧜‍♀️Early Career Engineers ❤️Obsessed with motivation and mental health.FINALLY, DO YOU HAVE A MANTRA TO LIVE BY? It's not whether or not I can do it. I am doing it because I want to!Thanks, Laura you rock 🤘Interview by Izzy Morgan-Davies

This week Maddie Clingan is taking us on a journey into the unknowns of Agile Coaching and we couldn't ask for a better tour guide. Maddie followed her dream of working for a tech start-up after working for one in Beijing while doing her masters. Originally interviewing for a business strategy role, she ended up accepting an Agile Coaching position and, quite frankly: nailing it. As an Agile Coach, she has the opportunity to look at how people work together, and how people collaborate which often gives Maddie permission to talk to people about diversity, and inclusion - another huge passion of hers, a passion that grew as she travelled the world and truly embraced different ways of doing things.So, strap yourself in for a journey that explores the past, present and future of being a woman in tech...CAN YOU TELL US A LITTLE BIT ABOUT WHAT IT IS THAT AN AGILE COACH DOES PLEASE?Yes, absolutely. And I think that sense of being unassured and unfamiliar with this role or the Agile profession is really common. So even for myself about three years ago, I hadn't had any exposure to Agile. I actually said yes to my first Agile Coaching role without fully knowing the extent of what's involved. So it's been a learning process for me as well, and it's really nice to go on that journey alongside teams and companies. So, if I give a little bit of background, Agile is a way of working that has come become quite prolific across lots of different industries. But it started off in tech in 2001 when a group of people got together and wrote the Agile Manifesto. I think one of the really important things to know about Agile is that it was actually the response to a problem that they were experiencing in IT projects. So, namely, they tended to be planned upfront and delivered in quite a sequential way. And by the time they came to market, they weren't actually relevant for business or user needs anymore. So perhaps, as an example, if you think about the pandemic, if you planned something before that, and then delivered it a year later, whilst the pandemic was happening, the industry and the business and users are completely different, and needs and wants have changed. So Agile is a way of working that responds to that by looking at creating small, iterative feedback loops, and ways of working that create those feedback loops, both within teams and product groups with users and stakeholders. Agile Coaches are there as the people who are well versed in that way of working (or eventually become well versed in that!), and they help teams to bring those ways of working to light and continuously improve their process.HOW DID YOU GET INTO THE AGILE SPACE, PARTICULARLY IN TECH AND HOW DID YOU GET INTO THE INDUSTRY AS A WHOLE? Yeah, so my journey was slightly unintentional and also almost Agile and iterative. Again, unintentionally! So I originally wanted to seek a role within a startup because I'd worked in a startup in Beijing where I was doing my Master’s, and I really liked that environment as it was fast-paced, and I was given a lot of autonomy and responsibility. And so that was the direction that I started out in when I returned to London. And then in the process of that, I came across a tech startup that specialised in Lean and Agile product delivery. And I interviewed for a business strategy role there, and throughout the interview process, I got to know the interviewers. Around kind of stage three, they told me that their business direction had changed and they weren't looking for someone to go into this role, but they would really like to help me find a position. And I thought they were being very polite at the time, but what ended up happening was that they suggested that I went for an Agile Coaching role at one of their clients. And so I went for that and was successful. After I started the role, they coached me in Agile principles and ways of working, and, eventually, I ended up taking over the responsibility that they had as an external consultancy, but as an internal coach. So it was a real team effort, and I learned a lot along the way. I have a lot of credit to give to the people that helped me, believed in me, and put me forward for these roles.SPEAKING ABOUT THE BROADER TECH SPACE NOW: WE OFTEN GET ASKED HOW YOU GET INTO THIS, SPECIFICALLY - ARE UNIVERSITY DEGREES IMPORTANT? WHAT ARE YOU THOUGHTS? Yeah, so I tend to think about two sets of groups within the world of tech. So you have, at least in my mind, one group of people who have a really strong knowledge base. They might be your kind of Engineers, Developers, Security Specialists, or DevOps people. And for those kinds of roles, given that the contribution that you bring to the team tends to be quite specialist, I would say there's only ever a benefit to starting earlier, but that by no means excludes you if you want to start later. And then you've got another set of roles that are, in my mind, much more skills-based. So, potentially, Agile Coaches, Scrum Masters, Product Owners, or even User Researchers whose contribution is much more are focused on the skills and ways of thinking that they bring to get different contexts. And for those types of roles, I'd say in regards to your university degree or your previous experience, it matters less about the industry and more about the skills, experience, and impact that you'll be able to build up during that time. But I think regardless of whether you're going into either set of roles there, it's never too late to start. There are so many resources out there, so many different journeys and so many ways that you can get self-taught. So I'd say if you have that vision, start early, but never feel that you're excluded from the tech path just because you didn't do a university degree or haven't started yet.D&I is super important to have different perspectives when it comes to problem-solving - leading to better and quicker solutions...it really is a no-brainer! DIVERSITY AND INCLUSION IS SOMETHING THAT YOU'RE QUITE PASSIONATE ABOUT. SO WHAT DO YOU THINK CAN BE DONE TO HELP ATTRACT A MORE SORT OF DIVERSE MIX OF PEOPLE INTO THE TECH SPACE, WHICH CLEARLY IS GOING TO BENEFIT EVERYONE INVOLVED? Yeah, absolutely. So I think there's this stereotype of the character who works in tech. So that might be the kind of lone wolf male who sits in a dark room typing away at his keyboard, and I think if you have that image of tech, then that might not feel like a welcoming environment for someone who is not of that demographic. But I think actually, that's a very inaccurate representation of what working in tech looks like. Tech is one of the spaces that are trying to be really intentional about ways of working. Hence you have people involved, like Agile Coaches, whose whole job description is to look at how people work together, and how people collaborate. And so some of the values, specifically the Scrum values, such as openness, respect, and courage, really facilitate spaces where diverse voices are welcome and where people of different viewpoints can come together to try and find a consensus that satisfies lots of different requirements. I think those are the spaces that really benefit, as you said, from diverse viewpoints. So if we can change the image of tech to one that's a lot more vibrant, a lot more open, and a lot more intentional about these things, I think maybe more people would consider coming into the space. I know like me, myself, had I known that five years ago, I probably would have been much more open to coming into the industry. AS A WOMAN IN TECHNOLOGY, WHAT SORT OF CHALLENGES HAVE YOU FACED?I'd say one of the unique things about being a woman in tech is that it's very normal to be the only woman in the room. And I think that's not a problem in isolation, but it becomes a problem when that's the only professional environment that you ever experience.I, myself, tried to be quite intentional about getting female coaches, and female mentors, to have more perspectives, opinions, and professional experiences that I can draw on. And that's been really helpful for me to see those role models and understand how other people navigate these spaces. And then I think, at least in my case, being an Agile Coach puts me in quite a unique position where I'm given permission to look at ways of working and how companies set themselves up from an organisational perspective, which often gives me permission to talk to people about diversity, inclusion and, in general, be more vocal in that area. So I've had a lot of opportunities to have these conversations with companies and be part of the solution as well. Overall, I've loved the opportunities that I’ve had so far in this space: both in getting the support that I need, but also in trying to be part of the solution to make environments more welcoming for others.IN TERMS OF TECH AND IN YOUR PERSONAL LIFE AS WELL, WHAT ARE YOUR PROUDEST ACHIEVEMENTS SO FAR? I think one of the interesting things is that there's a program that I really want to go on called I Am Remarkable, which helps women speak about their achievements. It feels a little out of character to speak about what I’m proud of, but I will give it my best shot. I think the situations where I feel most proud of myself are the ones where I've taken things from an idea to full implementation, and you see the effects in the real world, impacting people. So I'd say on the tech side of things about a year or two into my first job, I was put on a second project from the get-go. We were able to take that idea and bring it all the way through initial discovery, then create a continuous discovery approach, as well as continuous delivery. We created ways of working where we were consistently delivering value for clients, and for the company more broadly, and I loved being part of that whole process from end to end. I got to work with such a diverse range of people, some of whom work really new to tech, for example, their first job, and some of whom had been there for many, many years. It was such a vibrant and collaborative process. And there was something so tangible (the first iteration of the product) that we were so proud of at the end, just before I left the role. That was a great, great experience. And then on the personal side of things, I had the idea when I was much younger than I am now - it makes me feel old to think about it! - but when I was a teenager, I was really fascinated by international affairs and China, and I had the idea that I really wanted to build up expertise in that area and create a forum for dialogue for young people to discuss what a rising China might mean for certain countries and industries. And so I did various things, such as going to China before my undergrad, learning the language and studying, and then I eventually got a full scholarship for my Master’s. From there, I contributed to a conference that brought people from around the world to Beijing. So, again, going from an idea to then living in Beijing, working in Beijing, and being surrounded by people with a similar kind of aspiration. I was really proud of that as well.IN TERMS OF WHERE WE ARE NOW, WE'RE AT THE START OF 2023 - WHAT DO YOU THINK 2023 HOLDS FOR YOU? AGAIN, INSIDE AND OUTSIDE OF WORK?Yes. So I think from a professional side, this year for me has been focused on looking at what's called flow metrics and probabilistic forecasting, which is a way of working that falls under the Agile umbrella. It really helps teams answer the question: when will it be done? which is notoriously hard in Agile where you're constantly learning as you go. So I had been looking at implementing that in the teams that I'd worked with at my previous company, and now doing a lot of training and knowledge sharing at ControlPlane in regards to this. So that's something that I'm really excited about because I think that it resolves a lot of these age-old tensions between more traditional ways of working and Agile ways of working. I'd like to get a certification in that area towards the end of the year just to formalise my learning there. And then I'd say, outside of work, I am really focused on my own health journey. Around a year and a half ago, I got really sick with a virus that wasn't COVID but left me with really, really, strong post-viral fatigue so I couldn't get out of bed for a long time. It was often a struggle to walk and then I also, somewhat unrelated, had really bad back pain. So it's been a very iterative journey again, to come back to full health but I've done amazing things like hiking across Albania last month, and, alongside that, I’m building up my frequency of going to classes like spin. And for me, that's really exciting as well, because I want to get to a place where I feel really physically strong too.IN YOUR FREE TIME WHAT MAKES YOU HAPPIEST OUTSIDE OF WORK?Related to what I just mentioned, I love travelling, being in new environments, learning about new cultures, and having that experience alongside good friends. I'm going to Amsterdam in a couple of weeks, and I've just been to Albania. I think that those experiences really help to shape me and my ways of thinking, and shake up my relationships too, so I love doing things like that. And yeah, overall I'd say I enjoy investing in relationships and the people around me. I have a lot of international friends from my time in Beijing so there are always good debates happening with us discussing various things that we're thinking about and the various things going on in the world.IN ONE SENTENCE, HOW WOULD YOU SUM UP YOUR CAREER SO FAR?I would say a squiggly career. This is the concept that there aren't necessarily linear ladders that you need to progress up. But you can do lots of different things, experiment, and try lots of different industries to see what you're interested in. For example, my background spans lots of different humanities and China studies, and now I'm in tech. So I see that as squiggly, but something that's really exciting for me as I navigate all of these different areas and find joy in all of them.ARE THERE ANY COMMON THEMES TO ALL OF THEM?Yes, I would say the common theme is that I'm primarily motivated by the environment that I'm in rather than necessarily the context of the work.I think when a lot of people think about their careers, they consider: what industry do I want to go into? And they think less about: what will my life look like in that field. Whereas I'm much more concerned about the atmosphere. This means that I seek out environments that are fast-paced, challenging, and tend to be cutting edge and help you really understand the world. So I would say that's the common theme.It's taken me to all of these different places, and I think will take me to many different places again in the future.WHAT YEAR WOULD YOU LIVE IN - PAST, FUTURE OR PRESENT? PERHAPS, IN A DIFFERENT COUNTRY, AND WHY? This is a hard one. I think I will close off any past options because I think being a woman in the world of work wasn’t great. I say I would love to go into the future and understand what the world of work looks like in 30 years because I'm really hopeful that it will develop and expand to be much more kind of human-centred, much more intentional, much more focused on how we collaborate and work together as people. And, hopefully, that creates great working environments for everyone and also better outcomes for businesses.WHAT IS YOUR FAVOURITE QUOTE?This is a quote that I found in Brené Brown’s Dare to Lead book, and it stuck with me ever since.And it is: “In the past, jobs were about muscles, now they're about brains, but in the future, they'll be about the heart.”And for me, that reminds me of the bigger picture transition that we've gone through in the last couple of hundred years in terms of what the world of work has looked like and also what success and leadership have looked like, throughout the different stages of work. And this, for me, ties into Agile because I think that now we're in a period where the main skill set that one should have is the ability to navigate uncertainty and continuously learn, and leadership in that field looks like creating those environments for teams. That is much more about the heart because, contrary to feeling like you always need to get it right and to have the right knowledge, it's much more about creating an environment so that other people succeed. I think that challenges traditional notions of leadership and success, but if you're able to do that internal work, collaborate with others, and create good working environments, I think the possibilities are endless. So yeah, I'm really hopeful about what's to come. Thanks, Maddie you rock 🤘Interview by Ben Dennison